Project Manager

• Deliver outstanding customer service leading to deep business relationships, trust, collaboration, and sustained volume of business
• Serve as named customers’ main point of contact for customer service, RFQ and order follow up, account planning, production status and priorities, quality actions, follow on work, and overall specific customers’ account management across the company.
• Maintain strong business relationships with key decision makers and influencers within assigned accounts; use networking skills to grow contact portfolio within assigned accounts and document customer interaction within specified CRM.
• Sustain repeatable business volumes leveraging customer part lists, standard pricing, blanket orders, long term agreements
• Identify and document customer roadmaps for future growth leading to clear forecasting and understanding of customer budget and demands.  work cross-functionally to ensure company is aligned with customer road map and set courses for success in gaining share.
• Research, question, and understand customer total needs and annual budget to identify opportunities to gain share of wallet
• Recommend best combination of technologies, materials, processes, etc. based on project, budget, and timeframe requirements.
• Prepare quotes by studying 2D prints, CAD files, and other documentation; leverage instant quoting tools and collaborate with estimating and operations personnel to confirm quote specifications as needed.
• Collaborate with supporting team members for quote preparation and customer service requests as needed.
• Utilize effective pricing strategies to meet company revenue and profitability goals.
• Collaborate with production team to manage customer timeframes in conjunction with the production capacity across multiple business units.
• Monitor manufacturing progress for critical deliveries, identify the need for issue escalation, and recommend alternative solutions.
• Verify completed projects against predetermined quality standards to ensure customer satisfaction.
• Initiate, support, and implement continuous improvement activities to reduce overall costs, improve quality and improve cycle times to further delight and retain customers
• Remain highly informed of industry trends, market activities, and industry competitors to gain experience and identify opportunities for company growth.
• Other duties as assigned.

• Proficient knowledge of project management discipline.
• Proficient knowledge of manufacturing services including metal fabrication and additive technologies for all uses. 
• Proficient knowledge of industry materials, applications, and technologies.
• Proficient knowledge of reading designs, prints, and other technical drawings/files.
• Proficient relationship management skills.
• Proficient negotiation and presentation skills.
• Proficient knowledge of general business practices.
• Basic knowledge continuous improvement methodologies and tools.
• Proficient computer literacy, including Microsoft Office, CRM, ERP and CAD related software.

• Demonstrate effective written and verbal communication skills to tactfully manage interactions with customers and colleagues.
• Organize, prioritize, and manage multiple simple to medium complexity projects in a cross-functional environment.
• Grasp intermediate concepts, anticipate possible problems, and generate creative approaches with high-level problem-solving skills.
• Exercise sound judgment in ambiguous situations when time is critical.
• Demonstrate initiative and personal accountability to meet work demands, work effectively under pressure.
• Demonstrate motivation and adaptability to achieve individual and company goals.
• Take a strong focus to accuracy and detail of work.

• Degree in Business, Manufacturing, Engineering, Design, or related field required.
• 5 + years in project management or program management roles serving customer deliveries
• 2+ years’ experience in traditional and/or additive manufacturing required.
• 1+ years’ experience in project management/customer service within the manufacturing industry preferred.

• Ability to sit for extended periods of time.
• Ability to use hands and fingers to operate computer and handle/feel small and large parts.
• Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus.
• Ability to lift up to 35 lbs occasionally throughout work week.
• Noise conditions in production areas can be moderate to extreme, PPE required and provided.
• Production areas may contain fumes or airborne particles, PPE provided upon request.
• Occasionally requires time pressures, urgent situations, and frequent rerouting of tasks.

• 1st shift work schedule, Monday – Friday with a minimum of 8 hours per day.
• Occasionally requires irregular schedule/overtime.
• Remote work available upon approval and completion of training.
• Occasional local and overnight travel 20% or less to meet with key customers.

• Career advancement opportunities
• Flexible Schedule
• Competitive pay scale
• Paid time off (PTO) starting at 80 hours with annual increase for each year of service
• 9 paid Holidays annually
• Education reimbursement program
• Health, dental, vision, life and short-term disability insurance
• Company paid life and long-term disability insurance
• Employee Assistance Program (EAP)
• 401(k) match: 100% of 3% and 50% for 4% and 5%

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.

EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229