Business Systems Manager

Contoocook, NH
Full Time
CNH
Experienced
POSITION SUMMARY            
The Business Systems Manager will play a key role in managing and optimizing the core platforms that support our day-to-day operations. This position is responsible for driving the integration, consolidation, and enhancement of systems such as ERP, MES, CRM, and accounting tools. The goal is to streamline business processes, eliminate silos, and ensure our systems can support future growth. The Business Systems Manager will work closely with teams across Operations, Finance, Engineering, and IT to align technology with business needs and promote consistent processes across the organization.

ESSENTIAL FUNCTIONS      
  • Lead company-wide ERP migration and business systems consolidation initiatives
  • Act as the internal expert for critical platforms, including ERP, MES, CRM, and accounting systems
  • Analyze current workflows to identify gaps and recommend process and system improvements
  • Design and implement integrated, scalable solutions that support operational and strategic objectives
  • Collaborate with business leaders to gather requirements, shape solutions, and drive user adoption
  • Oversee external vendors, consultants, and implementation partners to ensure successful deployments
  • Establish and maintain system governance, documentation practices, and change control protocols
  • Monitor system health, usage, and data quality while leading continuous improvement efforts
  • Other duties as assigned

TECHNICAL COMPETENCIES
  • ERP Systems Expertise: Deep understanding of ERP platforms including configuration, reporting, and process integration
  • Business Process Mapping: Skilled in documenting, analyzing, and optimizing workflows across operations, finance, and operations
  • Systems Integration: Experience integrating ERP with MES, CRM, accounting, and other business systems through APIs, middleware, or native connectors
  • Data Management & Reporting: Familiar with relational databases, data governance principles, and reporting tools (e.g., Power BI, SQL, Crystal Reports)
  • Project Management: Ability to lead system implementation and upgrade projects using structured methodologies (e.g., Agile, Waterfall, or hybrid approaches)
  • Vendor Management: Experienced in evaluating, selecting, and managing third-party providers and consultants
  • System Administration: Working knowledge of user roles, permissions, audit logs, and security settings for business platforms

BEHAVIORAL COMPETENCIES
  • Analytical Thinking: Approaches problems methodically and makes data-driven decisions to improve business processes and systems
  • Collaboration: Builds strong working relationships across departments and functions to align systems with organizational needs
  • Communication: Clearly conveys complex technical concepts to non-technical stakeholders and facilitates shared understanding
  • Initiative: Proactively identifies areas for improvement and takes ownership of solutions without waiting for direction
  • Adaptability: Comfortable navigating ambiguity and adjusting plans in response to shifting priorities or business needs
  • Attention to Detail: Ensures accuracy and completeness in system configurations, documentation, and process design
  • Accountability: Follows through on commitments and holds others (including vendors) to high standards of delivery
  • Change Leadership: Champions continuous improvement and supports teams through the challenges of organizational and system change
EDUCATION & PROFESSIONAL EXPERIENCE
  • Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field desired
  • 5+ years of experience managing ERP or business system implementations, upgrades, or optimizations
  • Proven track record leading cross-functional system projects in manufacturing, operations, or finance environments
  • Experience with platforms such as Epicor, NetSuite, SAP, Salesforce, QuickBooks, or similar enterprise systems
  • Familiarity with data analysis, reporting tools (e.g., Power BI, SQL), and workflow automation preferred
  • Professional certifications (e.g., PMP, Six Sigma, CBAP, or ERP-specific credentials) a plus

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • This position operates in a professional office environment and may include periodic remote work
  • Prolonged periods of sitting at a desk and working on a computer

WORK HOURS/TRAVEL
  • Standard business hours with occasional evening or weekend work during system implementations or critical deployments
  • Travel up to 10–20%, primarily to company sites or vendor locations for system implementation, training, or support
  • Occasional evening or weekend work may be required during system go-lives, upgrades, or critical project milestones

WORK AUTHORIZATION
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

#Campaign2

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.

EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*